We want you to be satisfied with your purchase. If you are not completely satisfied with your Scarf purchase, you may be eligible to request a return or refund according to the conditions below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
- Unused and unworn
- In its original condition
- Free from stains, odors, damage, or signs of use
- Returned with the original packaging, where applicable
Items that do not meet these conditions may not be eligible for a refund or return.
2. How to Request a Return
Before sending an item back, please contact us at:
supportteamnow@lunarmeadow.biz
Please include your order number, the item you wish to return, and the reason for your return. We will provide return instructions after reviewing your request.
Please do not send items back to us before receiving return instructions.
3. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may ask you to provide photographs or other information so that we can review the issue and determine the appropriate solution.
Depending on the situation, we may offer a replacement, replacement item, or refund.
4. Non-Returnable Items
For hygiene, safety, or other applicable reasons, certain items may not be eligible for return once they have been used or worn.
Customized or specially made products may also be non-returnable unless they arrive damaged or defective.
5. Return Shipping Costs
If the return is due to a change of mind, ordering the wrong item, or another reason not caused by an error on our part, the customer may be responsible for the return shipping costs.
If the item is defective, damaged during delivery, or incorrectly supplied by us, we will review the situation and may cover reasonable return shipping costs where appropriate.
6. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
7. Partial Refunds
In certain circumstances, only a partial refund may be provided. This may apply if an item is returned with signs of use, damage, missing components, or packaging that affects its resale condition.
8. Late or Missing Refunds
If you have been notified that your refund has been issued but have not received it, please first check with your bank or payment provider.
If the refund is still missing after the applicable processing period, please contact us at:
supportteamnow@lunarmeadow.biz
9. Exchanges
If you need to exchange an item for another style or product, please contact us before returning the original item. Exchange availability may depend on product stock.
Where an exchange cannot be arranged, we may process the return and refund according to this policy.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at supportteamnow@lunarmeadow.biz.
Cancellation requests cannot always be guaranteed, particularly after an order has been processed or shipped.
11. Contact Us
For questions regarding returns, refunds, exchanges, or order cancellations, please contact:
Email: supportteamnow@lunarmeadow.biz
We will do our best to review your request and provide an appropriate solution.